Operational consulting for independent optical

You built the practice. Let's make every patient feel it.

You opened the doors. You hired the team. Your patients trust you. OptiBridge consulting helps with what's next, the small operational moves on the optical floor that turn every exam into a complete experience for the patient and a recovered sale for your practice.

How we think about it

Most opticals aren't broken. They're a few moves away from running at their peak.

The patients are already coming in. The exams are already happening. The doctors are already prescribing. The hard part of building a practice is behind you.

What separates a quiet optical from one that runs at its peak is rarely a single big thing. It's a sequence of small moves that you can see clearly from outside and are hard to spot from inside. The lens conversation. The doctor-to-optician handoff. The way the optician asks the question. The follow-up that never went out. The job tray that sat a day longer than it should have.

Same patients. Same prescriptions. A different floor.

OptiBridge consulting is a partnership, not a teardown. We come in, walk the floor with you, and help refine the systems your team uses every day so the work you've already built can do more of what it's capable of.

Three ways in

Start with a snapshot, or come in for the full engagement.

Every consulting engagement is hands on the floor with your team, not a binder we leave behind.

Entry point
Optical Audit
From $750
Remote-first assessment
A focused look at how the optical is running today. Done over video with your team, with intake materials and capture data reviewed ahead of time. The fastest way to see what OptiBridge would change if you brought us in for the full engagement.
  • Pre-visit intake and data review
  • Ninety-minute video walkthrough with your team
  • Capture rate snapshot by doctor and optician
  • Written findings summary you keep
  • Credit applies toward Core if you engage
  • In-person upgrade available on request
Start with the audit
Most chosen
The full engagement
Core Package
$5,000
Two days on-site plus thirty days of remote support
A foundation built with your team, designed to run after we leave. Two consecutive days on the floor working hands-on, then thirty days of remote support so what we built together holds.
  • Capture rate baseline and rebuild
  • Good, Better, Best lens packaging
  • Job tracking system on the floor
  • Optical binder built and trained
  • Staff selling strategy workshop
  • Patient recapture protocol
  • Thirty days of remote check-ins and accountability
Book a Core engagement
Tailored
Premium Engagement
Let's tailor it
Scope and pricing built around your practice
For practices that want more than Core. Premium is built around what your floor actually needs, with the depth and duration shaped during our first conversation.
  • Everything in Core
  • Frame board analysis and inventory audit
  • Brand consolidation recommendations
  • Formal written operational audit
  • Multi-month follow-up structure
  • Expanded staff training
  • Bi-weekly implementation check-ins
Tailor your engagement
In-person engagements include a flat $500 travel add-on. One transparent number that covers travel end to end. No expense reports, no mileage billing, no surprise invoices.
Standalone follow-up visit for Core clients: $1,500 plus the $500 travel add-on. Bring us back two months in to see what stuck, what slipped, and what the next move is.
What it looks like

It's not a workshop. It's hands on the floor.

The Core engagement runs in a rhythm built around how an optical actually operates.

Day 1

Align and set up.

Doctor alignment in the morning. Systems installed on the floor through the day. An evening staff meeting after hours where the team hears the new approach in your voice and ours.

Day 2

Coach in real time.

Live floor observation during patient hours. Watching handoffs, dispenses, walkouts. Coaching between patients. Owner debrief at the end of the day with what we saw and what's next.

30 Days

Stay on the line.

Remote check-ins, accountability on what was put in place, and before-and-after measurement so the change is visible in the numbers, not just in conversation.

What practices see

Real results on real floors.

Numbers shown are real, sustained over weeks not days, and grew with each refinement the team committed to.

$380+
Average ticket
From a baseline under $200, sustained over weeks.
80%+
AR acceptance
From a baseline of 20%, with no change in patient demographic.
11-20%
Multiple pair conversion
From a baseline of 1 to 10%, depending on the location.

Developed and validated across multiple regional optical practices.

The foundation stays

You don't get a list of to-dos. You get a foundation that runs.

Every Core engagement leaves the practice with the tools plus the training your team needs to keep the workflow natural and streamlined. The foundation we build together is yours, whether you call us again or not.

Tools your team picks up.

Tangible reference materials placed at every optical workstation so the next right move is always within reach. No app to open. No instructions to remember.

Training that becomes muscle memory.

Hands-on coaching during the engagement is designed to become your team's default approach by Monday. Nothing to remember from a binder. Just how the optical runs now.

A streamlined floor your team owns.

What we set up stays in place. The workflow runs whether we're on a call this month or not. Your team owns the system, end to end.

Who this is for

Built around independent practice, not corporate optical.

Best fit

This is for you if

  • You own a private optometry or ophthalmology practice
  • You have an in-house or co-located optical
  • You want a tune-up, not a teardown
  • You're open to your team being coached on the floor
  • You want to keep patients in your office, not online
Probably not

This is not for you if

  • You operate a corporate optical chain
  • Your practice does not have an optical
  • You're looking for marketing or discounting tactics
  • You're not ready to have your team coached during the visit
Let's talk

See what your floor looks like to a fresh set of eyes.

A short conversation with Chris is the easiest place to start. No commitment, no sales push, just a thirty-minute call to see if this is a fit for your practice.

Book a Conversation →